Returns and Exchanges
- Don't love your item? No worries, we understand! Returns must be received within 45 days of delivery. Customers must pay return shipping and this is non-refundable. (Paypal orders may be eligible for return fee reimbursements. Learn more)
- Is your item damaged or incorrect? We're sorry! Let us know within 10 days of delivery and we will make it right!
If your return meets the above policy, please submit your return request here.
We will review your request within 5 business days and provide next steps and further instructions.
We may be able to cancel an order if it has not yet been shipped. Please e-mail firstname.lastname@example.org as soon as possible to confirm we can cancel your order.
Once an order has been shipped, we are not able to cancel it as the order is already on its way to you. You may request a return for a refund using the steps above once the item(s) are received.
Refund/Exchange Options (if applicable)
- Refund: Once your return is received and inspected, we will send you an email to notify you of the status of the return. If the return is approved, we will refund the original payment for the approved amount within 10 business days.
- Store Credit: Once your return is received and inspected, we will send you an email to notify you of the status of the return. If the return is approved, we will provide a store credit within 1-3 working days.
- Exchange: Once your return is received and inspected, we will send you an email to notify you of the status of the return. If the return is approved, we will create a replacement order for your exchange. You will receive an order confirmation and a shipping confirmation once the replacement order is sent. Standard delivery times will apply.
Late or missing refunds (if applicable)
If you haven’t received your refund in 10 business days after the return acceptance e-mail, please contact us at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please submit your return request here to request an exchange,
Customers are responsible for paying for return shipping costs for returning your item(s), unless the reason for the return is due to our error. Returns are sent to Plano, Texas, USA.
Depending on where you live, the time it may take for an exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*Paypal Return Shipping
If you paid with Paypal, you may be eligible for Paypal's Return Shipping service. Paypal may reimburse you for return shipping fees for eligible items.
This is a service provided by Paypal. Click your country to be directed to Paypal and learn more.
This is list does not include all countries. If your country is not listed, please visit Paypal for more information on your country's services.